1. Introduction

Welcome to Yatrib Voyages. These Terms and Conditions (“Terms”) govern your use of our website, services, and products offered through our eCommerce platform. By accessing or using our website, booking travel services, or purchasing products from us, you agree to be legally bound by these Terms.

Yatrib Voyages is a travel agency specializing in international travel services, including but not limited to flight bookings, hotel reservations, travel packages, visa assistance, and religious travel arrangements such as Hajj and Omra trips to the Kingdom of Saudi Arabia.

If you do not agree with any part of these Terms, you must refrain from using our website and services.

2. Company Information

Company Name: Yatrib Voyages
Email: yatribvoyages@gmail.com
Phone Numbers:
+212 528 847 130
+212 661 781 223

3. Definitions

For the purposes of these Terms:

• “Company,” “We,” “Us,” or “Our” refers to Yatrib Voyages.
• “User,” “Customer,” “You,” or “Your” refers to any person accessing our website or purchasing our services.
• “Services” refers to all travel-related services offered by the Company.
• “Products” refers to any physical or digital goods sold through our platform.
• “Website” refers to the official online platform operated by Yatrib Voyages.

4. Eligibility

By using our website or purchasing services, you confirm that:

• You are at least 18 years old.
• You have the legal capacity to enter into binding agreements.
• All information you provide is accurate, complete, and up to date.

5. Scope of Services

Yatrib Voyages provides a variety of travel-related services, including:

• International and domestic flight bookings
• Hotel and accommodation reservations
• Travel packages and tours
• Hajj and Omra pilgrimage arrangements
• Transportation and guided tours
• Visa and travel documentation assistance
• Travel insurance (when applicable)

We act as an intermediary between customers and third-party service providers such as airlines, hotels, and transport companies.

6. Booking and Reservations

6.1 Booking Process

All bookings made through our website or directly with our agents are subject to availability and confirmation. A booking is considered confirmed only after:

• Full or partial payment is received, and
• A confirmation email or document is issued by us

6.2 Accuracy of Information

You are responsible for providing accurate personal details, including:

• Full name (as per passport)
• Passport details
• Contact information

Failure to provide correct information may result in cancellation or additional charges.

7. Pricing and Payments

7.1 Pricing

All prices displayed on our website are:

• Subject to change without prior notice
• Based on availability at the time of booking
• Provided as estimates until confirmed in writing by Yatrib Voyages

Final pricing will be confirmed at the time of in-agency payment.

7.2 Payment Method (In-Agency Only)

Yatrib Voyages operates on an offline payment model. All payments must be completed in person at our agency office.

We do not accept online payments, including:

• Credit cards
• Debit cards
• Online payment gateways

To confirm any booking or purchase, customers must:

• Visit our physical agency location
• Complete the payment directly with our authorized staff
• Receive an official payment receipt issued by Yatrib Voyages

7.3 Payment Confirmation

A booking is considered confirmed only after full or agreed partial payment is made in person and a receipt is issued.

Any reservation made online, via phone, or email will be treated as:

• A pre-booking request only
• Not a confirmed reservation until payment is completed

7.4 Accepted Payment Forms

Payments at the agency may be made using:

• Cash
• Any other method explicitly approved and documented by the agency

Customers are advised to request a receipt for all payments.

7.5 Failure to Complete Payment

If a customer fails to complete payment within the agreed timeframe:

• The reservation may be automatically cancelled
• Prices and availability may change without notice

Yatrib Voyages shall not be held responsible for any loss resulting from delayed payment.

7.6 Currency

All payments must be made in the local currency unless otherwise agreed in writing with the agency.

8. Cancellation and Refund Policy

8.1 Customer-Initiated Cancellation

If you cancel your booking:

• Cancellation fees may apply depending on the service provider
• Refunds are subject to third-party policies (airlines, hotels, etc.)
• Some bookings may be non-refundable

8.2 Company-Initiated Cancellation

We reserve the right to cancel any booking due to:

• Unforeseen circumstances
• Insufficient participation in group tours
• Government restrictions

In such cases, we will offer:

• A full or partial refund, or
• Alternative arrangements

8.3 Refund Processing

Refunds, when applicable, will be processed within a reasonable timeframe. Processing times may vary depending on banks and service providers.

9. Changes and Modifications

Any changes to bookings (dates, destinations, names) may:

• Be subject to availability
• Incur additional charges
• Be restricted by third-party policies

We are not responsible for changes imposed by airlines, hotels, or government authorities.

10. Travel Documentation

You are solely responsible for ensuring that you possess:

• Valid passports
• Required visas
• Vaccination certificates (if applicable)
• Any other necessary travel documents

Yatrib Voyages may assist with visa processing but does not guarantee approval.

11. Hajj and Omra Services

11.1 Special Conditions

For Hajj and Omra travel:

• Packages are subject to approval by Saudi authorities
• Pilgrims must comply with all religious and legal requirements
• Changes in regulations may affect travel plans

11.2 Responsibilities

You agree to:

• Follow all instructions provided by guides and coordinators
• Respect local laws and customs
• Maintain proper conduct during the pilgrimage